Writing Styles Define Your Business

When facing the task of writing content for any medium, one of the most overlooked aspects is style. Your piece may be edited, spit-shined, and polished to a high sheen, free of typos and even passive voice; but if it’s style-free, it will be lacking in that certain something that makes it memorable.

What does ‘style’ mean to the written word? It’s that quality that makes writing unique, unlike any other piece of writing out there.

It’s the personality.

Consider the following excerpts from 20th century authors.

The hills across the valley of the Ebro were long and white. On this side there was no shade and no trees and the station was between two lines of rails in the sun. Close against the side of the station there was the warm shadow of the building and a curtain, made of strings of bamboo beads, hung across the open door into the bar, to keep out flies. The American and the girl with him sat at a table in the shade, outside the building. It was very hot and the express from Barcelona would come in forty minutes. It stopped at this junction for two minutes and went on to Madrid.

Ernest Hemingway

“Hills Like White Elephants”

The instant her voice broke off, ceasing to compel my attention, my belief, I felt the basic insincerity of what she had said. It made me uneasy, as though the whole evening had been a trick of some sort to exact a contributory emotion from me. I waited, and sure enough, in a moment she looked at me with an absolute smirk on her lovely face, as if she had asserted her membership in a rather distinguished secret society to which she and Tom belonged.

F. Scott Fitzgerald

The Great Gatsby

Marylou was watching Dean as she had watched him clear across the country and back, out of the corner of her eye — with a sullen, sad air, as though she wanted to cut off his head and hide it in her closet, an envious and rueful love of him so amazingly himself, all raging and sniffy and crazy-wayed, a smile of tender dotage but also sinister envy that frightened me about her, a love she knew would never bear fruit because when she looked at his hangjawed bony face with its male self-containment and absentmindedness she knew he was too mad.

Jack Kerouac

On the Road

Each of these writers achieved literary success in their lifetime, even though their respective writing styles dramatically varied. Hemingway, once a writer for the Kansas City Star newspaper, carried a terse, abbreviated style throughout his writing. Notice how all but two words have two syllables or less. F. Scott Fitzgerald’s style was more affected, longer-winded, with fuller descriptions. Kerouac wrote in stream-of-consciousness; the excerpt provided contains 102 words, all one sentence.

No reader of your Web site, press release, blog post, pamphlet, or otherwise will insist you muster the literary moxie of a Hemingway or Fitzgerald. They would appreciate, however, whether they know it or not, some personality.

The following excerpt is taken from the homepage of SageRock.com. I would describe our style as breezy, yet steadfastly capable.


The Web Marketing Digital Agency, SageRock Inc., was founded in 1999 to help clients engage customers across an ever expanding interactive marketplace. By using a nationally experienced, independent marketing agency focused only on digital deployment, our clients are able to navigate easily through this industry, take a holistic approach, leverage the right tools, and experience seamless implementation.


Now, consider that same copy, shifted to an uppity, high-brow style, dripping with arrogance.


Whilst lesser firms stymied marketing efforts for their clients, relying on passé campaign tactics to capture a passé space, SageRock, Inc. arose, a great beacon to navigate a new media. Our roster of clientele spans a nation-wide geography, clientele who are privy to the superior means by which SageRock, Inc. conducts marketing efforts; that is to say, digitally, holistically, and with excruciating perfection. Ne’er will come the day we dare deign to the everyman approach to marketing in the online space. It is common. It is perfunctory. It is not good enough. It is not SageRock, Inc.


Here is the snippet, yet again, this time presented in a tightly-wound sort of way, with very little inclusion of the extraneous.


SageRock, Inc. is a Digital Web Marketing Agency, founded in 1999. We assert to help clients engage their respective customers online.


Finally, the last example portrays the snippet in a completely low-key, laid-back vibe.


Welcome to SageRock, Inc. We’ve been around doing this gig for 10 years now. We pride ourselves on being wholly dedicated to digital marketing, working like mad to help our clients’ businesses grow. We’d be jazzed to help you, too. Just look around our site and if you have any questions, let us know.


Each snippet communicates the same information, but does so in varying ways. Think of your business and how you would like readers of your written media to think of you. Are you arrogant? Humorous? No-nonsense? Whimsical? Convoluted? Down-to-earth? Pick a personality, and let your writing perpetuate that through style.


Photo Courtesy of http://www.flickr.com/photos/emdot/497491293/

2 New Nielsen Tips for Web Writing

Consider that web writing is often viewed out of context and that it is being approached by readers with vastly different goals than you may have originally considered.

In this new AlertBox newsletter article, Nielsen reminds web writers that web readers:
• Scan for relevancy, scan for specific info, and pick out bullets
• Often encounter only headlines and micro content of full text as it is repurposed
• Approach content with specific, often un-anticipated goals

The solution to these issues includes the usual advice of writing scannable, precise and informational heads and micro content. But this time Nielsen goes a step farther and recommends modularizing content and repeating essential keywords.

For a detailed example of why this is necessary, read the article’s blog posting example. The example blog was addressing the latest peanut butter scare and made two common and avoidable mistakes:
• Answering two questions with one post (not modular)
• Using general language instead of specific key phrases (that users searched and scanned to try and find)

Nielsen elaborates by saying:
• “Modularize your information, so that each content chunk addresses a single issue. If you cover two things in one chunk, the second will often be overlooked.
• Use specific language. Concrete terms are more likely to help people who have a different perspective on the content. Generic or broad terms can be misinterpreted — or overlooked, as we saw in the example.

Beyond all this, the top guideline of all is to simply recognize the nature of the Web: People will use your copy differently than you expect, and you should try to write with this fact of online life in mind.”

LSI (Latent Semantic Indexing) Based SEO Spam

Everyone in the search engine marketing industry has funny stories about how they receive spam email offering them SEO services. It happens all the time with some of the most famous people in our industry.

I probably get about one of these a week. Most of them I ignore. But every once in a while one of these jumps out at me.

The one I wanted to talk about today gave a list of their services. They included:

  • LSI (Latent Semantic Indexing) Based SEO
  • PPC Management
  • Custom, affordable and “Search Engine Friendly” Website Design & Development Service
  • Natural Link Building for Improved Online Presence
  • Semantic Content Creation: Search Friendly

This amused me because they made a point of using the word “Semantic” twice in their list.

I know why they put LSI, Latent Semantic Indexing, in their list. They did it to impress you.

But I assure you, LSI is nothing more than obvious common sense.

Latent Semantic Indexing is simply the idea that a search engine would look at  a page and, based on the surrounding text, be able to tell what a page is about. So, if the target word is, “Seal”, LSI would allow the search engines to understand if the page is about the Navy Seals, the lovable animal, or Heidi Klum’s husband.

Technically, what is happening here is LSA (latent symantic analysis) by the search engines. They are simply analyzing relationships between words and documents on a web site.

In fact, LSA is done mostly to attempt to weed out spammy pages in their index. Optimizers from long ago would sometimes create the same page 100′s of times and simply change out one or two words. This was an automated strategy and worked for some time.

With LSA, those kinds of pages would easily be targeted. The relationship of words would be off.

All this fancy LSA and LSI talk means is: Optimize your pages for the visitor, not the search engines.

Write pages that are unique and tell a story, while at the same time, focusing on a primary key topic or phrase.

A better, more clear, listing of their services might be:

  • Custom content creation around specific phrases

They probably didn’t say that because 1) they likely don’t create custom content (someone who sends spam email likely spams the engines too) and 2) it doesn’t sound nearly as impressive (even though it’s much more clear).

Please don’t hire a search engine optimization firm from a random email you got. Hire an SEO based on some sort of relationship you have formed. Either get a referal from a friend or spend some time getting to know the SEO.

You will have a much better experience in the long run.

Do Long Tail Keywords Convert Better?

Last week, Joe passed an article around the SageRock office from Marketing Charts called Online Search Queries Get Wordier. It was a short article so I’ll just post the whole thing here:

The number of words in the average US search query is on the rise, with longer search queries – averaging five or more words in length – increasing 10% overall in January 2009 vs. January 2008, according to data from Hitwise.

The most notable change was in search queries that were eight or more words. These were up 22%. Over the same time period, shorter search queries, averaging 1 to 4 words in length, have decreased 2%, Hitwise said.

Though Hitwise does not offer any explanation for the increasing length of search strings, the phenomenon could potentially be because internet searchers are growing more sophisticated in their searching habits, or might be attributable to the fact that longer searches may now be  necessary to find more specific information amid growing web clutter.

But, being the devils advocate he is, Greg countered with “Long Tail is Rubbish!” from Science for SEO. That post is a bit longer, but this snippet sums it up pretty nicely:

For some SEO’s the take is that you go for long-tail when you can’t rank for the competitive short queries.  They also maintain that long-tail does not convert high enough to be worth it.  I’m reading very conflicting things about this.

Considering I’m more on the paid search side of things rather than an SEO expert, I decided to use some data that was available and more familiar to me with the thought that if I have a large enough sample then the data could be applied to SEO as well.

I took one of SageRock’s larger clients and ran a Search Query Report for them in Google AdWords. To be fair, I excluded branded keywords since those traditionally convert better than non-branded keywords. My data was from May 2, 2007 (the earliest any Search Query Report can begin), through almost all of February 2009. The sample included over 40,000 clicks after those wonderful “other unique queries” were taken out. The client is a bank and a conversion in this case is a completed mortgage application.

# of Words Clicks Avg CPC Cost Conversions Conversion Rate Cost / Conversion
1 Word 1350 $6.29 $8,497.91 37 2.74% $229.67
2 Words 7119 $6.93 $49,320.22 87 1.22% $566.90
3 Words 17106 $7.04 $120,369.44 196 1.15% $614.13
4 Words 10457 $6.57 $68,754.49 99 0.95% $694.49
5 Words 5707 $7.08 $40,401.87 111 1.94% $363.98
6 Words 1296 $6.49 $8,411.13 30 2.31% $280.37
7 Words 350 $6.84 $2,392.65 12 3.43% $199.39
8+ Words 88 $7.01 $616.94 5 5.68% $123.39
Totals 43473 $6.87 $298,764.65 577 1.33% $517.79

As you can see, the Cost per Conversion figures take somewhat of a bell curve shape with the highest figures in the middle and lows on either side. This data suggests that as you target longer tail keywords your Cost per Conversion will go down, therefore increasing ROI.

Interestingly enough to note though, single keywords converted at a higher rate and lower cost per conversion than six word phrases. This makes me think that instead of the traditional view of the long tail spectrum…

…there’s actually 2 long tails situated around a bell curve like I mentioned above.

I got to thinking about why this would be and I remembered that long tail keywords are not comprised of just 5+ word phrases, but there’s also the misspellings of single words such as “morgage” or when searchers forget to put spaces between words and come up with “homeloaninterestrates” (and yes, someone actually typed that).

Of course, keywords like that rarely ever get searched for and are basically rendered useless for SEO purposes with search engine features such as search suggest and “Did you mean…?” So I decided to break down the same keyword list from before into groups of how popular they are from the top 10% of keywords that received the most clicks and on down.

Clicks Avg CPC Cost Conversions Conversion Rate Cost / Conversion
Top 10% 4309 $8.09 $34,872.10 82 1.90% $425.27
11%-20% 4374 $7.91 $34,617.59 94 2.15% $368.27
21%-30% 4340 $7.39 $32,065.99 51 1.18% $628.74
31%-40% 4386 $6.54 $28,694.80 56 1.28% $512.41
41%-50% 4416 $6.53 $28,841.24 60 1.36% $480.69
51%-60% 4418 $6.07 $26,836.27 63 1.43% $425.97
61%-70% 4403 $6.21 $27,322.49 58 1.32% $471.08
71%-80% 4301 $6.53 $28,100.59 44 1.02% $638.65
81%-90% 4400 $6.70 $29,463.19 37 0.84% $796.30
91%-100% 4126 $6.77 $27,950.39 32 0.78% $873.45
Totals 43473 $6.87 $298,764.65 577 1.33% $517.79

This chart tells a little bit of a different story than the last and is more in line with the findings on Science for SEO. The cheapest conversions generally can be found in the top 20% most popular keywords and conversions become around twice as expensive as you hit the long tail phrases that may only garner 1 or 2 searches every blue moon.

The results? For SEO, I still agree with the quote from Science for SEO that if you can’t compete with the behemoths on the most popular phrases then you should aim a little further down the long tail and pick a 4-6 word phrase. My advice is just to make sure this longer phrase can be used naturally when reading. There’s no use targeting a certain phrase if it reads all wonky and drives people away. SEO might get them there, but usability is king!

For paid search, I’d save the super long tail phrases for when your campaign is more mature and you have a better idea of what phrases work for you. To start, stick to the basic 2-5 word phrases that are the most popular searches done for your product or service. Once you’ve hit a stride with those and feel like you’ve reached your limits, then it’s a good idea to expand into the one word common misspellings and the edges of the long tail. Remember though, as you do this you’ll be giving up cost efficiencies for quantity of conversions.

And because Greg told me I have to add this video to my post, enjoy…

Long-tailed Macaque photo credit: Mike (NO captive birds) in Thailand

The Long Tail graph credit: TimWilson

Bell Curve graph credit: tomhe

Will You Be Ready for Recovery?

Economists are seriously debating the depth of economic misery throughout 2009 and the hopeful claw towards some kind of recovery in 2010. The instinct of many, personally and in the business world, is to hunker down and wait it out. This creates a doomish-sounding “negative feedback loop” and a lot of marketing companies like to tell businesses to spend their way out of this personal and collective hole.

Well, not me! Hunker away! But while you’re down there ducking and covering, don’t just count beans leaving the bank. We’re already through the first Quarter of our crap 2009 Not-So-Great-Depression. What if this economy does recover in, say, Q2 of 2010. Will you be ready?

Every challenge is an opportunity and this slowdown stall out is no exception. In 2007, your marketing department was too busy hiring, scheduling  trade shows, pumping out PR and print campaigns, and fielding leads to worry about the ROI of the Paid Search account. No one had time to listen to the person that wanted to get that slow return SEO project off the ground. Researching Social Media and Mobile opportunities was something the intern didn’t even have time to do.

Well, now you probably have time and you should delve into that turned off Paid account and make it worth the spend. You should figure out how to leverage your remaining in house staff to build up free listings in Google. You should get someone in MARCOM that has lost 50% of their trade show tasks to start spending their time writing blog and newsletter content.

A lot of marketing agency CEOs know this. Over 60% indicated digital marketing would grow while traditional promotions would stagnate or drop in 09.

When recovery comes, those CEOs want their big clients ready to launch in innovative, high ROI online channels. The organic positions will be built when the web traffic comes searching. The Paid Search AB tests will be run and the campaign will be optimized when the clicks pour in. The Social Media Channels will be setup and have friends when you have the budget to launch an innovative new viral campaign. And the blog will already have followers when your saturated, useful content starts getting pulled up in the Universal blended blog and news search in Google.

In sports it’s call a rebuilding year and it’s not just an acronym for “this year we lose.” You really can rebuild and refine your marketing. And if you do, you’ll be cashing in wins for many upcoming seasons.

You Can Find SEO at the Top of the Mountain if You Bring the SEO with You.

I have seen a bit of an increase in the amount of leads in my inbox recently.  At first I wanted to take all the credit, but I think the economy deserves most of it.

The economy.  The skittish, peckish, fickle economy.  Businesses realize that during a down economy, they need to focus on not only what works, but also on what they can hold accountable.

Company in need of tracking ROI efficiently, meet Internet marketing.  Internet Marketing, this guy needs help.

The emails I have been receiving usually say, “We want some SEO.”  Well, not that exactly, but you get the idea.  With this influx of leads (I’m not complaining), I wanted to share 3 tips when you contact an SEO:

#1.  Give some phrases for which you’d like to rank in the search engines.

This will give us a head start to begin research before we follow up with you.  By having this research, we can provide more value during the meeting or phone call.  It just takes a few phrases to get us rolling on cranking out in-depth info.  We’ll be able to share with you the competitiveness of a phrase and how difficult it might be to rank well.  On the flip side, we can also show you the opportunity that exists and what it will “feel” like to be on the first page of Google.

Also, go ahead and throw in a couple competitors; we can reverse-engineer their sites and show what they are doing right and wrong.

#2.  What results you may expect if you invest in SEO.

Most of the time companies are looking for higher rankings because they know that translates into more clicks.  Some SEOs, however (SageRock included), offer usability testing which can increase the overall conversion on your site.  It’s usually not the quantity of visitors you get, but instead the quality of visitors and what they ultimately do on your site.

#3.  Provide insight on past online marketing endeavors and whether or not these were successful.

Also, be sure to add the reason for your inquiry.  Was it because the owner of the company can’t stand seeing a competitor higher than them in the SERPs?  Or maybe you’re not really sure: you’re just checking to see how an SEO might help you accomplish goals.

Bonus Tip: Try to give them an idea about your budget; it can be ball park.

I know I’m only adding this to make my job easier, but most SEOs have a wide range of services, with costs determined by level of aggression.  With a budget in mind, it makes it a bit easier and better for you when we design your campaign.

SEOs want to provide value to our clients.  The concept of SEO may be rather new to you and your company, so when you inquire, keeping these simple tips in mind will help us start off the relationship with a bang.  And you’ll receive a lot of valuable information right from the start.

Finally, are you interested in hearing about other opportunities in online marketing, such as paid search advertising or email marketing?  They offer a complete set of benefits beyond those afforded by SEO.

Stop Begging Pretty Pretty Please with Your SEO

Desperation is not hot. Just ask anyone who’s found themselves cornered by a salesman. You might have been apt to buy whatever it is they sell if the guy hadn’t been so eager, so accommodating; the whole situation becomes unsavory and when something comes too easy, we’re apt to not trust it. The more attractive tempo, instead, relies on the tried-and-true withholding dance of hard-to-get.

Search engines subscribe to this ideal, over the years adapting their algorithms to reward Web sites that, rather than put it all out there, maintain a level of decorum. The engines don’t want spammy sites that try too hard; they want sites that have naturally relevant SEO for their users. They want Web sites that have a little dignity and self-respect, for goodness sake.

At this point I may appear to be a traitor to my industry. It seems as though I’m besmirching the procedures of organic optimization, lauding the philosophy that Web sites should refrain from trying too hard to be within the engines’ good graces.

Not at all.

My advice, instead, is for Web sites to use subtle coquetry, optimizing for the users and not, not, not for the engines.


DON’T target a key phrase because it’s popular and highly-searched.

DO target a key phrase because it’s relevant.

DON’T buy, beg, borrow, or steal link love.

DO provide content that begs to be shared and promoted.

DON’T use a keyword twenty times in the span of a few paragraphs.

DO craft your content to provide relevant information your users want to see.

DON’T overload your pages with useless links to useless content.

DO provide simple, intuitive navigation that clearly and honestly directs users to where they want to go.

A Missed SEO Opportunity in (Spanish-Speaking) America

Did you know that the US has over 28 million people who speak Spanish? We’re the sixth largest Spanish-speaking county in the world. That’s about the same as the population of New York City… Three times over.

Now, the important question is, what are you doing to reach this population? Nothing?!?! I just heard someone think “Nothing!” If you were marketing nationally in the United States would you want to miss the populations of the Top 10 largest cities? No! You’d find someone to help you hit this market! Well, it’s time to start doing something about your missed Spanish SEO opportunity in the US!

A recent Ipsos Omnibus study showed the many US Hispanics use English media and can easily switch between English and Spanish. Relating directly to online usage, here is what Ipsos found:

English is the leading language of preference for the internet among all Hispanic age groups, as over half of all Hispanics (55%) say their language preference for the internet is English. However, nearly forty-percent (39%) of Hispanics ages 18-34 prefer Spanish language internet sites, demonstrating that many younger Hispanics are closely tied to Spanish while online, Ipsos found. Moreover, 42% of Hispanic women prefer Spanish when surfing the web. This compares with just 29% of men.

Then I read this part:

More than four in ten Hispanics (44%) also read Spanish newspapers that cover news in their US community. This is most common among those with annual household incomes less than $50K (57%).

So what does this scream to me? Content networks!

While it appears that many Spanish-speaking Americans are comfortable conducting search and browsing the web in English, they follow up on information in Spanish and relate it back to their community. Many of the sites that US Hispanics are reading are displaying Google ads.

Take advantage of this.

Do some phrase research, write some ads and don’t hesitate to ask for help! If you want to seriously try and reach out to this market, you have to do it right. Hunt down a native speaker and make sure you are using the words people understand and not just what a free online translator offers you as a translation of your current phrases and ads.

Bad vs. Good: Writing for The Web

What makes ideal web content?  Here’s an example of the bad vs. the good SEO writing on our own website.  The foot notes explain why each element is bad or good.

Original (Bad) Content:

Check Out the New SageRock Institute!   [rl1]

SageRock has been implementing world-class web marketing for our clients since 1999. We have worked with some the largest brands in America. Many of the SageRock team speaks nationally on a wide range of topics in web marketing.   [rl2]

We have now officially launched The SageRock Institute to offer you hands-on training of all the skills we possess here at SageRock. The SageRock Institute will completely train you and your staff on the ins and outs of web marketing including topics such as Advancements in Banner Advertising; Google Tools: Website Optimizer and Beyond; Online Branding; Paid Search – Advanced ROI Refinement; Search Engine Marketing – C-Suite; Search Engine Optimization Tactics and Trends; Social Media in the Corporate Environment; Vertical and Local Marketing, etc. [rl3]The list goes on and on. If you are ready to take the next step in search engine marketing you need to seriously consider the web marketing classes offered at the SageRock Institute.     [rl4][rl5]

[rl1]Headlines should be informational, not “clever.”

[rl2]Intro or Micro Paragraphs should orient the user to where they are in the website by describing page content exactly. This is non specific and non objective.

[rl3]Always use bullets when listing elements.

[rl4]Content should be concise, objective, informational, and offer drill down hyperlinks for more information.  This content offers none of that.

[rl5]This is a weak and non directive call to action.

Re-Written as Good Content Example:

SageRock Provides Training   [rl6]

SageRock Inc. is launching the SageRock Institute, offering you and your staff custom training from our experts.    [rl7]

Click Here For Sign-Up Details    [rl8]

Topics Include: [rl9]

  • Google Tools: Website Optimizer and Beyond
  • Paid Search – Advanced ROI Refinement
  • Search Engine Optimization Tactics and Trends
  • Social Media in the Corporate Environment
  • Click Here For Additional Topics [rl10]

Classes are taught by members of the SageRock team that speak nationally on their expertise in digital marketing.    [rl11]

Read Our Instructors Bios:     [rl12]

  • Sage Lewis
  • Joe Abraham
  • Greg Habermann

[rl6]Informational Headline

[rl7]Proper use of Micro Content – Direct and Descriptive.

[rl8]Clear and Directive Call To Action.

[rl9]Proper Use of Sub Heads

[rl10]Use of Bullets and proper use of hyperlink drill downs for more info (keeping this text concise).

[rl11]Objective Language use in the marketing message.

[rl12]Additional use of sub heads and bullets with hyperlinks for additional info.