Google Team Advice

Our Google Team, from the Boston office, came for a visit today.  It is always nice to put faces to those voices that you hear every week.  It is also invigorating to have them throwing ideas our way and really being able to brainstorm for clients and an overall strategy.  Plus, they came bearing gifts!  We were each given a Google apron and a Google cookbook.  I’ll have to test out some of these recipes and let you know how they are.

The main thing they were interested in discussing was the Google Content Network.  This is their big selling point currently.  It has evolved into a more dynamic system and they are constantly learning how to master it.  The way they recommend structuring campaigns and ad groups have changed over the last year, now lauding the advantages of separating the Content and Search network campaigns; doing so helps to better monitor and manage the two networks individually, as they are two very different animals.

You may have different budgets in mind for these strategies, and the bidding is easier to manage this way.  In Search, Google recommend using up to 50 keywords in an ad group.  In Content, however, they once recommended throwing upwards of 40 keywords into a Content campaign ad group, but things have changed as they become more knowledgeable and perform more tests.  They now recommend using only 5-10 keywords.  These keywords are going to be broader than keywords you would be willing to use within the Search network since Content terms define campaign themes and subjects where the audience may be browsing.

The ads you want to use for Content may be very different than those used for Search also, because you are potentially reaching an audience at a different time in the buying cycle.  You may want to show a different message to this audience.  If you are using display ads, it is also helpful to create a separate campaign once again for these.  The bids are often times more expensive than those for text ads in the Content network.  This is because of the placement that you should be aiming for with display ads.

In the end, we learned of some new ideas and new ventures, but the main point remained the same: Content is going places and we need to keep up.

Content Network Catastrophe

I love bad reality TV. I’ve sat through a season of Tool Academy on VH1. I watch Shear Genius on Bravo. I even suffered through the first half of Pirate Master. But now a new reality show threatens contextual networks everywhere: RuPaul’s Drag Race.

Remember, content networks work by looking at the words on a page and trying to match those up against the terms on which you bid in Google AdWords, Yahoo Search Marketing, and all the rest of the paid search engines. Do you see where I’m going with this?

RuPaul's Drag Rage Brings Up Miss-Matched Ads

RuPaul’s Drag Race brings up mismatched ads

Yup. RuPaul’s Drag Race is triggering terms that relate to racing and automotive in the advertising block at the bottom of the page. Thanks, Yahoo!.

Unfortunately, it is hard to identify on what sites you appear if you opt into Yahoo!’s Content Match network. In all honesty, I tend to not use it for that very reason.

Google’s Content Network gives you more control, but can deliver results that are equally as crazy if you are not a diligent advertiser. Running Placement Reports, however, may provide insight on which sites your ads appear. Take some time every week or once a month and run this report. Look for sites that spend a lot of money with little conversions in return and eliminate them. Spend an hour to visit sites you’ve never even heard of and see if the content is truly relevant to your business.

Looking at the placement reports and taking the time to manage your content network separately from your search campaigns makes the difference between an underperforming content campaign and a content campaign earns you money.

Targeting in Yahoo Search Marketing

Yahoo announced new capabilities this week for Yahoo Search Marketing: zip code targeting, day parting, and demographic bidding.  These may not be any extraordinarily new technologies that we see, but it excites us that Yahoo has come into them.  You can set these targeting options at the campaign or the ad group level, and their new icons display upon logging in to your Yahoo account and viewing the campaigns under a new column entitled “Targeting.”

yahoo-campaign-screen-shot4

Geo-targeting is not new to Yahoo, but they’ve enhanced their capabilities.  Previously, one could target by country, state, or down to the city level.  Now, you may target by zip code.  This is becoming a necessity for many advertisers who do not wish to reach the nation, but instead very specific markets.   In related news, Joe just informed me that Miva is now capable of targeting at the country level.  Whoa!  Slow down there Miva.

Ad scheduling, also known as day parting, is another useful addition to Yahoo Search Marketing.  This works well for clients with business or call center hours that are only open for part of the day; or for clients who are on a tight budget and want to ensure that their ads show during the busiest time of the day, rather than exhausting their budget early in the day.  Many clients currently use Google’s day parting feature, so we will most likely test Yahoo’s version with them soon.

Finally, Yahoo has rolled out demographic targeting.  This targeting applies to both Sponsored and Content Match, and is executed by setting additional bids for certain demographics.  This would be most effective if you have a specific age or gender target audience that is worth more for their traffic.  Otherwise, it may not be worth it to set higher bids for a demographic that may or may not be more beneficial to you.

I’m glad to see that Yahoo is implementing new technologies that we have come to take advantage of in Google.  This will hopefully help with the performance of our Yahoo accounts as we come closer to targeting all the right people, at the right time, in the right place.

Photo “Snail on Target” by jaysk

Google Adwords Preview Tool

One common thing that I have heard time and time again over the years is  the call of a panicked client who is new to the realm of PPC advertising. Usually they are worried that their ad is not showing on a particular keyword that they feel they should be coming up for. This is usually the result of them, or someone in their office, sitting at a computer and typing a query into Google over and over again to see if and when their ad shows up in the results.

Of course there are many factors that impact whether your PPC ad is shown at any given time. From campaign budgets to keyword matching and cost per click, there are many pieces to the equation that people who answer the phones in an organization might not fully understand. Additionally having a client that has many people searching on a keyword over and over again each day may never realize that they might be harming the quality score of a particular keyword.

Luckily, Google has a little known tool that you can use on your clients behalf: Google Adwords Preview Tool. This tool will allow you, or your clients, to show the current ads on a particular keyphrase, without harming the CTR (click through rate) or the quality score of a particular phrase. I would advise that you pass this URL along to a client who is known to sit and search and possibly harm their own efforts in the paid search arena.

Additionally, if you place ads in specific geo-targeted regions, you might want to know that your ads are showing properly. Depending on your location, however, this is may or may not be possible. Google does offer the ability to preview your ads in any region through a more robust tool: Google Adwords Geo-Targeting Preview Tool.

Through these 2 tools you should be able to show your clients how to search for their ads without harming their quality score and also view your ads in geo-targeted regions to make sure they are displaying properly. Please let us know if there are any other tips or tricks you have in previewing your ads online.

SageRock is Hiring: PPC Jobs

SageRock is looking for a full time PPC position. Do you have someone that you feel would be a good candidate?

Company: SageRock
Job Title: Web Marketing Specialist — Entry Level
Description: SageRock is hiring a full-time web marketing associate to assist our PPC and SEO specialists in overall web marketing campaigns for clients.

Responsibilities include Paid Search account setup and maintenance, market and industry research, strategy planning, HTML and CSS code modification, ROI management, and more.

Job Responsibilities:

Assist Paid Search Media and SEO specialists with:
• Competition, phrase, market research
• Management of day-to-day client relationships
• Creation and Management of PPC campaigns for current and new clients
• Operating management tools to maintain ROI goals
• Writing / Designing ads and landing pages
• Modifying websites for SEO
• Monitoring, measuring, and reporting metrics to clients
• Developing and managing Social Media promotions


Skills and Experience:

• Self-motivating, quick-learner
• Bachelor’s degree in applicable field
• Certification with Google AdWords, Yahoo! Ambassador program, etc.
• Strong organizational and analytical skills, plus ability to manage simultaneous projects and demanding deadlines
• Proficiency with Excel, HTML, and CSS

Excellent benefits package includes generous vacation; flex time; medical, dental and disability insurance; simple IRA matching. Come work in a collaborative, enriching environment in an exciting, fast-paced industry.

Please send resume and salary requirements to greg@sagerock.com

Trademark Infringement in PPC

Clients often ask about trademark regulations in paid search.  They don’t want their competitors bidding on their name and they definitely don’t want anyone to be using their company name in their ads.  Here’s how the regulations go for the top three search engines…

Google AdWords
Competitors can bid on your company name.   They allow this and complaining isn’t going to help.  You’ll need to make sure you are bidding on your company name yourself, and create clear ad copy that shows you are the leader in that space.  Hopefully, you will have organic listings here also, creating more real estate for you to own on the page.  However, if a competitor does use your company name in their ad copy, you may send in a complaint form to have them stopped.  Click here for the complaint form.

You may also opt to deny anyone from using your trademark company name, or you can enter single visible URLs of companies that you would like to stop from using it.

We have had ad copy denied because of trademark regulations, whether we may be advertising for a reseller or something similar.  In these cases, you can reach out to the company with the trademark and they may allow usage.

Yahoo Search Marketing
Yahoo operates a little differently in this aspect.  They do not believe other companies should be bidding on a trademarked name.  To ensure the protection of trademarks, Yahoo will look for relevant content on a landing page and in an ad; if these don’t match, your keywords will likely not even show up.  People can also send in a complaint if they feel their trademark is violated.  There is no form to fill out, but click here to see a list of questions to answer and email back to them.

Microsoft adCenter
Microsoft agrees with Yahoo on this subject.  They feel that trademarks are sacred and should not be used in ad copy or bidding, unless authorized to do so.  Want to complain?  Click here for their complain form.

These are all pretty easy steps to take if you see someone infringing on your trademark.  You don’t want any company using wording in their ad to make people think that they are affiliated with you if they are not.  I see many people bidding on competitors’ names, however, even in Yahoo and MSN where their infringement rules are pretty rigid.  I don’t see it as a major issue in Google where they are permitted to do so.  Just make sure you are running a branded paid search campaign and that your ads are letting people know you are the company they are looking for.  Using the trademark™ or copyright sign© by your name isn’t a bad idea either; this makes it look more official.  Like always, take care of what you can but don’t sweat the small stuff.

Photo “Unclear on the Concept” from caitlinburke.

Watch out! Click Fraud Could Get You.

Click frauders are getting more sophisticated. Watch this video to learn about the latest click fraud techniques. Knowing is half the battle. Understanding click fraud will help you avoid it.

Spyfu Ad History

SpyFu is a really handy tool. Check out this video on the  new SpyFu Ad History feature.

It’s pretty interesting.

Micro-Managing Spoils the PPC Soup

If you’ve ever dealt with any form of traditional advertising (and if you’re reading this I’m guessing there’s a check mark next to that box) then you’ve probably heard or read some salesperson’s pitch about readership, viewership, eyeballs or foot traffic. You know, all the catchy phrases they come up with to hide the fact they have no idea about how many the marketing message they’re trying to get you to purchase will actually reach.

Sure, there’s some good guesses.

Our publication has a circulation of 125,000 units per month in the greater metro area. Each unit is on average viewed by 2.47 people; that’s over 300,000 sets of eyeballs! In a recent survey (2003) 85% of readers who responded to our survey recalled seeing advertising in our publication. 64% of those people recalled the name of at least 1 advertiser. 48% of those people acted upon the advertising from our publication and 17% of those people made a purchase.

Soooo… how many people actually bought something? Answer: Fred, Lucy and Wanda.

With paid search, these ambiguous statistics are thrown out the window. Instead of taking rough estimates of what you think might have happened, you can tell exactly how many times a phrase or word was searched for, how many times and which ad they clicked on, how much those clicks cost and how many people did what you wanted them to do on your site.

Paid search creates accountability where other “traditional media” lacks it.

But this blog isn’t about tooting the paid search horn, it’s about taking all of the neat little statistics I just told you about with a grain of salt.

Yes, for the first time in advertising history there is a way to absolutely track everything and I’m telling you to take Ron Popeil’s advice and “SET IT, AND FORGET IT!”

Why? Well, first, you’ll give yourself a heart attack. “Yesterday’s click through rate was 4.71% and today it’s just 1.83%! The world is over!?

But second, instead of micro-managing everything to death, you need to take a macro view of what is happening. Even with all of this built in accountability you can’t predict the future or mold the minds of the masses. So what if your click through rate is down? So what if your cost per click is up 17 cents? So what if there are 3 less conversions this week?

When’s the last time you gave that much attention to your other marketing efforts? “Only 4,562 people walked past my bus stop ad today and YOU said there’d be an average of 10,000!” Um, no, I didn’t think so.

Like a good pot of soup, all of the ingredients of a paid search campaign need to work together. Sure, the salt might have been off the first time you made it, and maybe too much broth the second time. But overall (macro view)… this soup’s some good eatin’!

We’ve all seen the little old lady at the family restaurant making a huge fuss that her bowl of soup had 12 carrot slices while her daughter’s had 18. Nobody likes that little old lady. You don’t want to be that little old lady. Don’t be that little old lady.

In review: “Eyeballs, what?” Fred, Lucy and Wanda. “SET IT, AND FORGET IT!” Micro bad, macro good. Little old ladies annoy me.

Photo credit: basykes