The Secret Key To Content Marketing

I love blogging.

I have a note near my desk that I would like to do nothing but teach and blog.

They are my two favorite parts of my job.

They also happen to be the primary drivers of new business for SageRock.

It’s been this way since the beginning.

When Rocky and I started SageRock in 1999 we had no money for advertising. So we did the only thing we knew how to do: We wrote.

Since then we have tried many different kinds of promotions:

  • Trade shows.
  • Direct Mail.
  • Ad buys.

Nothing has ever had the effect of content marketing.

The difficulty of content being your primary driver of new business is that it is labor intensive. You can’t simply buy your way out of writing a blog post 3 times a week.

Over the last 12 years we have always had very clear patterns of behavior.

  • We would write and write and write.
  • Then we’d get super busy with work.
  • Then we’d stop writing because we had to get the work done.
  • Then the new business would slow down.
  • And then we’d start writing again.

That seems like a potentially workable strategy. But here’s the thing: Getting an audience back after not creating content for a while is incredibly difficult. There is no guarantee they will come back. And very often it’s a new set of people that start following you again. You lost the other people when you stopped writing. They moved on.

It is always much harder to get an audience than to keep an audience.

So once again we are in the same spot we have been in before. We’ve been building a lot of great content. And we’re getting super busy. And once again I’m being pulled back into production. Last week I built out 2 comprehensive audits for clients. They are fun to do but they take a ton of time.

I have vowed not to fall into the same pattern I always fall into. I am going to do everything I can to stay in the writing and teaching role.

We’re trying some new techniques this time around.

The primary issue is often my salary. I take a good sized salary. (The same as our COO.) He then is often stuck because he is paying me to write, sell and teach. So he isn’t able to hire new people for production. Therefore he often asks me to do my fair share of production.

This time around we are now paying me hourly and commission on anything I sell. I turn in my hours bi-weekly. I have different hourly rates for when I am producing, writing and selling.

Here are my hourly rates:

  • Production is $50/hour.
  • Internal Administration is $30/hour.
  • Internal Marketing (like blogging) is $15/hour.
  • Sales is $10/hour.

I then also make 15% commission on anything that I sell.

This new setup interests me because SageRock is only paying me for what I produce. I’m not sucking down unneeded revenue through the year that could go towards production.

Then if there is profit at the end of the year we will probably split that up somehow as well.

I’ve been using this approach most of the year. It’s been a great way of keeping the company profitable while also building good infrastructure. And most importantly I’ve been able to continue to market and sell because I’m not dipping into money that should go to building our production team.

If you look back at this blog you will see that I have consistently put out a piece every Monday, Wednesday and Friday since May.

I’ve been really consistent (3 days a week) since May 9. I then didn’t post anything between then and April 7. I posted about 1 post a month in January, February and March.

Here is a screen shot of traffic just to our blog. It is comparing April 2011 to October 2011.

We had 566 more visits in October compared to April. And we had 497 more unique pageviews. Our average time on the page is up 16 seconds. Our bounce rate is still very high. But it is mostly due to Greg’s Meta Description Length post. People come to that page as a reference and then leave.

Our organic Google traffic is up nearly 16%. Direct traffic is up 17%.

And if traffic numbers don’t interest you our revenue is considerably up. I’d tell you those numbers but they aren’t in yet. I’ll probably do a financial year in review post early in 2012.

Considering we have not done any other marketing this year besides training, teaching and content there is little doubt in my mind that it works.

No matter how you look at the numbers it works.

But here’s the thing. It’s starting to slow down. While I have been really diligent keeping up on this blog I have fallen down in one key area.

There is more to this than just spitting out content. There is more to it than even producing quality content.

I didn’t start this blog post with having a cliffhanger in mind. But because I rambled on long enough for one post you will have to wait until Wednesday to find out what the secret key to content marketing is.

See you Wednesday!

Structuring a Digital Marketing Agency

The great difficulty in running any kind of service business is managing the ebb and flow of work.

You have busy times and slow times.

That’s fine. Except for balancing money and the team. You have to be a bit of a fortune teller. What the future holds will influence how you balance things.

While people say, “It’s just business,” it’s more complicated than that.

You are dealing with people who are relying on you.

So, you hire people during busy times. But what happens during slow times?

Do you just lay them off?

Maybe you hire temporary people. Or maybe you use an outsourcing service. Or maybe you hire people hourly.

This is becoming an issue at SageRock because things appear to be ramping back up.

This kind of trend is always a great opportunity. You can learn from the past. You can see mistakes that you made and hopefully try something different.

The trick in “learning from your mistakes” when it comes to building a team is that you never are sure if the mistakes made were structural or if you didn’t have the right people in the right positions.

Right now we have a great core team of really sophisticated leaders. I feel that is better than at any other time in our history.

But what next? Do we try for another leader? Or do we try for more support-type roles?

The recession has made me gun shy. How much can I trust that we are in a steady forward growth phase?

If I thought we were in for another 3-5 years of consistent growth I would probably look for a more senior person.

But what if it’s a fluke? What if we are actually at a peak right now? Then the core leaders of the company would be enough. We could just use support people.

So, I have no answers here. Only questions.

If you have some recommendations on this please let me know.

I don’t have a current structured outside advising team at the moment. So maybe I can use all of you for that. Any and all thoughts on this are appreciated.

Sage

My Birthday Wishes For You

Today is my 40th birthday.

I know the traditional approach is for you to wish me good will and so forth.

But since I’m not a traditional guy I thought I’d turn that around.

I thought I’d send you my wishes.

Here they are:

  • Small business owners: Trust yourself. Then stick with your plan. I see you all too often coming up with a good idea only to sabotage it 3 months later. One of your  strengths is that you take action. But one of your weaknesses is you sometimes take opposite action. Make your plan and work your plan.
  • Big businesses: Remember how you got to where you are today. The bigger you get the more conservative you get. But that’s not why you were great years ago. You started as an innovator, as a risk taker. Find that spirit again. Build risk and innovation into your culture. I’m not telling you to do this because I think it will be a fun little project. I’m telling you this because being big isn’t enough any more. Everybody is vulnerable. The companies standing still are the easiest ones to get shot.
  • Web marketers: Get out of your circle. Stop going to your own industry shows. Start going to your clients’ shows. You can’t sell anything to Rand Fishkin, Lee Odden or Danny Sullivan. You also have nothing particularly interesting to offer them. You have a ton to offer to your clients’ industry shows.
  • Colleges and Universities: Figure out how you are going to build current business practices into your curriculum. Mashable had a great article: Why Colleges Need to Better Prepare IT Grads. I just wrote a piece on Internet Marketing In Our Colleges. By not aggressively dealing with this glaring issue you are not being of service to your students. You are also jeopardizing your relevance. There are an increasing number of thought leaders advocating for skipping the college route altogether.
  • Burger King: My kid loves you so I’ve been spending a lot of time at your stores. You guys are getting really slow. I’m not sure why this is. It does seem like your people hate their lives a little more than the people working at McDonald’s. Your burgers and onion rings are awesome. Please don’t fall into obscurity just because of a lack of culture. If I was out of work I’d come work at one of your stores. But I’m a little tied up right now.
  •  Netflix: You are in a real pickle… all of your own doing. I don’t have any advice for you except maybe wake up next Monday morning and pretend the last 6 months never happened.
  • Google: I wish you hadn’t merged my Google Apps with my Gmail. It makes using you on my phone much more complicated than it used to. But otherwise please just keep being you. You are a beacon light of hope for how all businesses should be run.
  • Bing: Keep pushing for awesome. The news is constantly filled with Facebook news and Google news. You need to be in there too. You’ve got unique strengths that neither of those 2 companies have. Please keep the innovation train ramped up.
  • Yahoo: Here’s your golden opportunity. Carol is gone. What are you going to do? You have an amazing opportunity. Please take it!
  • Meg Whitman: Please make HP great again. It was once one of the great American companies. It’s not any more. I think you have it in you to bring back the greatness.

OK. That was loads of fun.

In my next decade I hope all of us have a little more peace, happiness and fun.

University of Akron Google Analytics Class

Google Analytics Class at the University of Akron

Google Analytics Class at the University of Akron

Time and time again I see companies having Google Analytics running on their site but they have no idea what the data means or they are looking at the wrong data for their particular needs.

This fall I’m teaching a class at Akron U on Google Analytics to help out with this scenario and many others. I’ll teach you what you need to know from the ground up including:

  • Proper account and profile setup
  • Learn what all the metrics mean (and what they mean to you!)
  • How to use your Analytics to measure success
  • How to track effectiveness of your online presence
  • Filtering results for more effective statistics
  • Running the right reports for your situation

This will be a smaller, hands-on class, so we’ll be able to deal with your unique circumstances and help you on a highly personal level.

Avininash Google Analytics BookIn addition to your coursework, students partaking in this University of Akron class on Google Analytics will get a free autographed copy of Avinash Kaushik’s Web Analytics 2.0 book!

“Analytics is vitally important, and no one explains it more elegantly, more simply, or more powerfully than Avinash Kaushik. Consider buying up all the copies of this book before your competition gets a copy.”
Seth Godin

 

 

Google Analytics Course Details

Instructor: Greg Habermann, COO/VP of SageRock, Inc.
Cost: $199.00
Location: Polsky M150

Number of classes: 5
2011 Class Dates (Thursday Evenings):

  • October 13
  • October 20
  • October 27
  • November 3
  • November 10

Class times: 6:15 PM – 8:15 PM

Enroll Nowor call 330-972-7577 (reference course #16310)

Thank You Kordell!

Here is a really kind post from Kordell Norton:

Lewis provides Sage Advice on Marketing and the Internet

Thanks again Kordell!

Check out this really sweet mindmap Kordell created:

 

Custom Web Development Pricing Revealed

Here’s a novel idea: Give people what they want!

A few blog posts ago I wrote the post: SageRock SEO Pricing Guide Revealed.

It is now the second most visited page on our site.

Title Tag and Meta Description Length for Google, Yahoo, Bing & Ask continues to be, by far, the most visited page on our site.

But that is also an older post. Maybe our SEO pricing guide will someday get to that level. Greg wrote that meta description length post. I’ve always been really envious of his accomplishments with that page.

Maybe my pricing guide will beat him. :)

I find it interesting that disclosing pricing is something still so rare in our industry.

I love that quote: “You can’t handle the truth.”

Jack Nicholson in A Few Good Men. "You can't handle the truth."

That’s how all of us service providers treat our clients. “You can’t handle the pricing guide.”

It’s bullshit.

Let people know that the pricing guide is general. Let them know that you are a custom shop and you usually make solutions tailored specifically for each client.

Then give them the freakin’ pricing sheet!

People just want to be leveled with.

So, in that vein, I just created a proposal for doing a custom Web development project.

I wanted to give that to you too.

I don’t mention it in the proposal, but I typically build these in WordPress.

Why I love WordPress:

  • WordPress runs over 50 million websites.
  • There is an ever growing number of plugins that will let you do virtually anything you want with it. Things like:
    • Super easy video embedding.
    • Every possible social sharing feature you could ever imagine or want.
    • Slick Google Analytics embedding options
    • One-step Feedburner RSS feed integration.
    • Great caching features to speed the thing up.
    • I really could do this all day.
    • Here’s the link to the most popular WordPress plugins: WordPress Plugins » Most Popular. They are all free and super awesome.
  • Joomla and Drupal are cool. But most people don’t need that capability. They are also a lot harder to interact with than WordPress.
  • Here are 21 Popular Brands That Are Using WordPress.
  • It’s super SEO friendly. With minor plugin additions I can make WordPress an awesome SEO machine.
  • I know it really well. So I’m able to trick it out exactly the way you want it.
  • You can take your WordPress site away from my management anytime you want. I hate custom content management systems that are geared towards forcing you to not leave a provider. You can export your WordPress site any day you want. You can then import it back into another WordPress system or pretty much any other standard CMS system.

This proposal is for doing a custom development and design.

It includes:

  • An Initial Kick Off Meeting.
    • With this proposal, I’ll gladly come to you if you are within a 50 miles of Akron. Otherwise we might have to do it on the phone as a GotoMeeting. And I’d love to have you come to SageRock any time you would like. I travel a lot to see clients out of state. But this is an entry level development project quoted here. So if you want us to come see you outside of 50 miles we might have to negotiate something additional.
  • Site Design with 3 Comps
  • Content Management System (WordPress) Setup with Chosen Design
  • 3 Conversions Setup in Google Analytics

The value we bring to web development is our perspective. Everything we do is focused on traffic. We get you traffic and get your traffic to do more of what you want.

People come to us to help make their online presence a lead generation tool. That’s what we do with all of our traffic generation capabilities. And that is what we do when we develop a site.

If you are having us do a custom designed project this proposal is pretty much our point of entry.

That said, I’ve spent a lot of time working on giving start-ups and very small businesses really good solutions.

I am so taken by entrepreneurs and people trying to grow their small business.

To that end, I’ve created SageRock Places. You can try it totally for free. And then it’s $19.95/month if you want to stay with it.

It too is built on the WordPress framework.

SageRock Places has over 130 templates within it. If you can find something in there that you like visually you wouldn’t have to pay a dime for design work.

You can also look through the multitude of WordPress templates that are available online. If you find one out there that you like I’ll happily load it into SageRock Places for you.

If you want to try SageRock Places (totally for free) let me know and I’ll give you the secret word you need to setup a free site.

If you need help customizing a template we can also do that for you too. We would quote you on the work for that.

So, just like I mentioned in the last article, if you are interested in working with us just be aware that this is simply an example proposal. Depending on your specific needs the cost could be less or more.

This proposal is pretty much the starting point for us to develop a custom design for you. It also shows what our hourly rate is if you want us to do additional work on an hourly basis.

At the end it shows some example designs we have done.

So here you go. Here is the SageRock Custom Web Development Pricing Proposal example.

SageRock SEO Pricing Revealed

I have to get a section of my roof replaced at the office.

All the roofers that I have had come out to look at it like to tell me the materials they are using, the approach they are taking. They’re trying to make me see the value in the roof.

Really all I want to know is how much it’s going to cost. After I get the price I then want to get a sense if I feel that they are trustworthy and that they will do what they say. But for me the price is the thing I want to know first.

It doesn’t necessarily mean that I am going to pick the cheapest one. But the price is the metric I am using to determine order and hierarchy.

I am no roof buying genius. I’m just a guy that needs a roof.

I suspect that when you are looking for search engine optimization services you probably feel similarly. You just want to know the SEO pricing.

But the price is always the thing that we hide.

I think we do that because, like roofers, we want to understand the entire process and make sure that we are quoting accurately.

But, like roofers I suspect, there is a general SEO pricing guide. Things may go up or down depending on what is found. But I suspect the roofer measures the roof and multiplies that dimension by the cost of labor and material.

Roofers and search engine optimization people are very similar in that regard.

So I thought I might do my best to give you a feel for the price of things. I want to give you SageRock’s SEO pricing.

As a roofer would tell you, depending on what we find once we dig in the price could change a little bit. But for the most part the price is pretty accurate.

Here is a list of some services that we offer. These prices are just for SEO services. Prices for Web development, landing page optimization, paid search management, and all those other things are for another post. This is just the SEO pricing guide.

When you are working with SageRock we can go in several different ways. We offer:

  • Training
  • Consulting
  • Full service offerings

If you are a hands-on type person I might suggest to you the SageRock System. You can learn more about it here:
http://system.sagerock.com/

This is a group led consulting program we have created. It covers all facets of Web marketing. It’s a complete Web marketing strategy, guidance and consulting system. You will see a free trial on the right-hand side of the page.

It includes a lot of different things.

  • Key phrase research tools
  • Competitor tools
  • Social media monitoring tools
  • Statistical and ranking reporting features
  • Complete blogging platform
  • Tons of live and on-demand consulting.

After the 30 day free trial it is $199 a month. The free trial does not require a credit card.

We then offer private, individual consulting. That is purchased in $1500 blocks. You can learn more about that here:
http://www.sagerock.com/Speaking-and-Training/consultation-service-block.html

With that you get 10 hours of personalized and individual consulting and guidance. It can go in a variety of different directions that are custom tailored for your particular situation.

The next step is implementation. In this environment we are a complete outsourced solution for you. Here are some potential services with example costs.

  • Comprehensive key phrase research: $1500
  • Optimization of an existing webpage including title and meta-description optimization: $175 per page
  • Link building: $120 an hour. This includes comprehensive reporting of links requested and links achieved.
  • Statistical analysis reviews and summaries: $350 per review (these are usually done monthly or quarterly)

These are general estimates. They typically hold up in most situations. But sometimes different environments have more or less involvement. If we think the prices would change we’ll let you know before we proceed. Things probably won’t change but I like to say that just in case they do.

We have also bundled complete search engine optimization services in different types of packages.

I really debated about how to give you this next piece of information. The document that I have is not right for everyone. But it does give you a feel for the price of things.

The biggest reason I am hedging giving it to you is simply because we consider ourselves a custom shop. We are not developing cookie-cutter products that we try to force on everyone.

But when I am pricing a job I often times use this document to get a feel for what a potential project may cost. I typically use the information in this document as an internal SEO pricing guide.

Do you get my sense of hesitation here :-) I feel like I have the magic trick guidebook in my hands. I want to show you the secret to how I did the trick. But I’m nervous to do so.

We, however, live in a very transparent world. That is a world I feel is better than the top-down controlled world of yesterday.

You are big boys and girls. You can understand that this is a benchmark. You can also understand that your situation is unique and SageRock is a custom search engine optimization company. So these are just rough guidelines.

Now I just thought maybe I’ll set up a form and make you fill out before you get the information.

- Stop that, Sage! Just give them the information.
- But what if they don’t understand it and I’m not there to guide them?
- They get it, Sage. They can handle the information. And besides, if they get a feel for your pricing, and it’s in line with what they can afford, I’m sure they’ll call you.
- I hope you are right, internal voice. Can we tell them that we have been in business since 1999? That we have worked with huge companies and small companies? That we are super passionate about what we do? That we believe we put out some of the best search engine optimization work you can find anywhere?
- Sure Sage. We can tell them.
- How about a testimonial?
- They don’t need a testimonial. You have a testimonial page.
- All right. If you say so.
- Good job, Sage. You’re doing the right thing.

And now you know how I spend my time alone.

Here is the SageRock complete SEO pricing guide:
SageRock SEO Pricing

Teaching is the best education

If you have ever done any teaching you know that very often you come away from the experience with a greater clarity. Teaching what you know ingrains it even deeper within you. You often learn things you had no idea you even knew you needed to learn.

I am just starting a semester social media class at the University of Findlay. It’s a senior seminar where I’m the Professional In Residence. It’s a new program the university is offering.

The first class was last night. I’m happy to say it started even better than I anticipated.

The premise of the class is that the students are building a complete social media presence for the Communications Department of the school. It’s a completely hands-on course.

Last night we had our kick-off meeting. We met with the client… the head of the department and the head of digital media.

The students ran the entire meeting.

And this is where I was taken to school.

You see, I love the revolutionary aspect of social media. It’s a total grass roots, from the bottom up, media. It’s greatness is that it gives people a voice who would have otherwise had no voice at all. I always root for the underdog. So social media is an especially favorite tool of mine.

If this had been a kick off meeting at SageRock there would have been no way in hell I would have let the college interns run the meeting. Could you imagine doing that? Could you imagine going into a brand new client and telling the client that a few 19 year olds would be running their complete campaign? Oh and by the way, don’t worry. They’ve never done this before, they have no experience and actually, they just started with our company an hour ago.

But because this is a class and not an official client, that’s exactly what I did.

I’m here to tell you, the experience was mind blowing.

These students asked such hard questions that the clients had to leave the room to go find the answers.

The ideas they had for the client were completely interesting and highly creative.

But they aren’t going to just start plowing away at a social media campaign. As the professionals they are, they will first be researching what other colleges are doing. Because, you know, you don’t need to reinvent the wheel.

They came up with all this themselves.

Have you ever used the phrase “breath taking?” I used it last night because they literally took my breath away.

I could not believe what I was seeing.

These young people were starting to put together one of the best marketing strategies  I had ever witnessed.

These are people that have no voice. And no agency is going to give them a voice any time soon.

And here they are coming up with the smartest questions and soundest strategies I had ever seen put together for any campaign. I’ve seen a lot of strategies come across my desk.

I consider myself a trusting person. But I have limits. Today I’m questioning those limits.

These young people were stellar. They were the incarnation of everything that is good about social media. They were fresh, excited, serious and innovative. They reminded me of the power that comes from the bottom.

The people at the top have a careful fear that stilts creative thought.

These kids weren’t reckless. But they were definitely open. They have something to say and it’s worth hearing.

The people at the top just need to let them say it.

 

Sage’s Upcoming Classes at CSU

I just officially got my new schedule for classes at Cleveland State University.

Not only am I doing search engine optimization and social media, which were classes that I have done for them in the past, I am now also doing the intro and advanced HTML classes.

So that’s all very exciting.

If you’ve never taken a class with me I can promise you at least one thing: You will have a good time!

I do my best to make the classes as entertaining as they are informative. I believe you learn more when you’re having a good time.

So if you’re looking to learn a little bit please come check out my classes. I’ve linked to them below. I hope to see you there!

“Sage is really a great guy and inspirational speaker”

Here’s a really great testimonial from a person who came to a recent Web marketing seminar I did in Milwaukee. This one is really nice because she didn’t actually wrote it to me. She wrote it to a friend of mine who helped me organize the event:

 

Jamie: Thank you so much for organizing last night’s workshop. I learned more there, than in the six weeks I’ve been taking my “Tools for the Digital Age” class through Kaplan University, and this was a hell of a lot cheaper. I’m looking forward to applying all that I’ve learned. Sage is really a great guy and inspirational speaker, and I’m very grateful to have met him.

Take care, and thanks again for allowing me to “crash the party.”

PEACE

jane

If you are in need of a fun and inspirational Web Marketing speaker, I’m you man. And I’m free for most events! Click here to learn more.