Paid Search Geo-Targeting Hierarchy

Location, location, location was once the mantra of successful businesses in regards to brick-and-mortar organizations.  With so many businesses online these days, it would be expected that location may no longer frustrate success; if your business is online, it’s everywhere.  Oh, but not so fast; location very much matters online, and that’s where Google’s geo-targeting solutions come into play.

There are many different ways in Google in which you may geo-target locations.  You can target by country, state, city, zip code, or custom location by dragging points on the map.  You may also target by DMA (Designated Market Area), which is defined by Google as

“Media markets in which people can receive the same or similar television and radio station offerings, as well as offerings of other media types, such as newspapers. DMAs are defined by Nielsen Media Research, and are used to identify specific media markets for those interested in buying and selling television, advertising and programming.”

What if your business could benefit from displaying different messages to someone searching at the state level as opposed to the zip code level, but you want to speak to both audiences?  There are ways to reach to everyone with a different message.  First, you must understand the hierarchy of the geo-targeting capabilities.

Let’s say there are three campaigns set up with the same keywords but different geo-targeting.  One campaign targets at the state level, one at the DMA level, and one at the zip code level; the targeted areas are Ohio, Cleveland-Akron (Canton), and 44304 (our zip code at the office), respectively.

If someone in Columbus, Ohio searches for a keyword that is common in all three campaigns, they will be served an ad from the campaign that is targeting Ohio at the state level.  If someone in Cleveland searches for this same term, they would be eligible for both the state level and DMA level campaign ads.  They would end up being shown the ads from the DMA targeted campaign.  The most specific targeting will take over.  Lastly, if I were to search for this same term while here at the office, I would see the ads targeted to 44304.

This could be an important tactic for some businesses, such as banks and real estate agencies, where audience locations may be specific.  For example, the state level might show them the state headquarters, the DMA might show them the regional headquarters, and the zip code targeting would allow them to see the local branch.

Photo courtesy of davidrossharris.

Google Search Query Report

If you are using broad-matched keywords in Google, I hope that you have taken advantage of the Search Query Reporting that is available through Google, also.  This report is also useful when using phrase-matching.  When you use broad-matching, you are allowing Google to show your ads whenever a similar keyword is searched or something that they deem relevant to your keyword.  Especially with their expanded broad-matching, many times your ad may be showing for keywords that you do not find to be relevant at all.  This can be a costly mistake but may be combated through negative keyword matching with the help of the Search Query Report.

The Search Query Report shows you what people typed in Google to make your ad appear.  This includes these expanded broad searches.  This is helpful to review and pull out keywords that would bring you unqualified traffic.  You can then add these keywords as negative keywords to prevent it from happening again.  This is an ongoing process that will help refine your account.

Let’s say, for example, you are bidding on the keyword “tennis shoes.”  In your Search Query Report, you may find that people are searching for “kids tennis shoes” and you only sell adult sizes.  You should add “kids” as a negative keyword to prevent spending money on customers that won’t find what they are looking for.   You may also end up with keywords in the report like “tennis rackets” which may not pertain to your business.  In this case, you should add “rackets” as a negative keyword.

Along with picking out the possible negative keywords, you should also review for new keywords on which to bid.  There may be some keywords that you hadn’t thought of that you should capitalize on, perhaps long tail phrases or common misspellings.  This is where broad-matching comes in handy.

For example, if there are people that are clicking on your ads and converting off of the key phrase “buy new tennis shoes,” you should consider adding this key phrase to the account.  This will allow you to appear more often when people search this rather than just hoping that the broad-matched key phrase “tennis shoes” will catch it.  It also may end up being a cheaper cost per click as it is a longer phrase.

For anyone who has run the Search Query Report lately, you might have noticed some recent changes.  They are now showing more query results rather than lumping many together under “Other Unique Queries.”  They also started noting “Session-Based” by some broad-matched queries.  This lets you know that that query was evaluated alongside previous queries from that person to decide to show your ad.

Photo courtesy of dullhunk.

How to Hulu

I had a stomach ache over the weekend. Normally when this happens, I take a big swig of Pepto-Bismol, lay on the sofa, and watch some TV. This time Hulu accompanied my chalky pink stomach-savior.

About two weeks ago, I downloaded Hulu Desktop from Hulu Labs. Now I can surf Hulu from my sofa using my Windows Media Player remote. I attached my lil’ laptop to my LCD TV and voila! I can watch the Hulu in all its glory from my sofa on the TV. With about 30 minutes of putzing around on my laptop, I successfully stopped using my cable TV service.

Since I have officially gotten sick of seeing Men’s Speed Stick and Sprint commercials on Hulu, I thought I would look into their advertising model to see how this whole thing works. So I contacted their sales department and here is the low-down on Hulu advertising. Maybe I can perk some reader’s interest and I won’t have to hear more about armpits!

As you probably guessed, this is a CPM model. You get your commercials tossed into a show and you get a sponsor link on the video page. The big issue with this is the CPM. I was told that CPMs range in the neighborhood of $25 to $40.

Besides the high cost, there is one other factor that I’m not super excited about with Hulu’s advertising program. You cannot just bid to be shown along side a certain show; you bid to be included in demographic chunks. Now, these are not demographics like we normally think of online where you bid to be in front of someone who falls into a specified range. These demographics are based upon the people who tend to watch certain shows.

So how does this play out? I was catching up on The Daily Show and The Colbert Report. Thanks to Microsoft adCenter Labs’ Audience Intelligence tool, these shows that are most actively watched by men between the ages of 18 and 34. To me, that is about the audience that the Speed Stick commercials were targeting. They bid on that demographic and because I was watching a show that seemed like a likely target for a male between the ages of 18 and 34, I was served up their ad.

Was it effective? Sure. I mean I’m blogging about armpits so something had to take hold.

Here’s the thing you have to remember though: These ads are not going to result in boatloads of direct traffic to a site. Online video, rich media ads and standard banners are not going to get you the return you see in search, but what they will get you is the intangible concept of lift, the idea of more brand awareness and more people actively looking for your brand.

If you partake in some mad Hulu-ing, don’t freak out about low click-throughs to your site. Instead, watch your stats programs more carefully. Look for increases in direct traffic and increases in branded searches from the engines. Compare these numbers to a timeframe without the added benefits of video ads, and see what kind of growth you have. It might just be the missing piece to your marketing puzzle!

Thanks miss_blackbutterfly for the awesome pic on Flickr!

Google Trademark Update

I wanted to add an update to a past blog post I wrote, Trademark Infringement in PPC.  Last week, Google updated their trademark policy in the US.  More ads will be allowed to use trademarks in their ad text with these new criteria.

This change will be mostly helpful to AdWords advertisers that are resellers or informational sites.  You can now use a trademark in your ad text if you are using the term in a descriptive way, reselling the trademarked product, selling components for the trademarked product, or providing non-competitive information on the trademark.  Your landing page will have to back this up, too.

If you are advertising your site on Google AdWords for any of these reasons, and have run into problems with declined ads in the past because of trademark policies, you should edit your ads now.  You can resubmit these ads with the trademark terms and they could start running as soon as June 15.  This is only the US, but pertains to both the Search and Content networks.

This is a big change for Google, as this has been a problem that many advertisers have run into the past.  Fortunately, I think this should allow for the proper sites to use trademarked terms appropriately, without their use being abused.

Photo courtesy of gurms.

Yahoo! Search Marketing Using Favicons

Yahoo! just launched a new test program that may (or may not) place your website’s favicon next to your Yahoo! Search Marketing ad. If you’re not familiar with favicons, they’re little images that appear the tabs next the page title in Firefox or next to a site listed in your bookmarks. Here’s the official word from Yahoo!:

Yahoo! recently launched a test that may place your web site’s “favicon” image in your Sponsored Search ad. Favicons are images displayed next to the address field in the web browser when users visit your site. The test is designed to help deliver more clicks to your site and provide a better search experience for your users.

This test is a part of our continuing effort to provide you with valuable Sponsored Search traffic. We believe that adding favicons to your Sponsored Search ads can help increase that value.

This test began May 6 and will last indefinitely. There is no additional charge to you for this test. You simply need to make sure that your “favicon.ico” file remains on your web server—and continue to bid on your own brand or company name keywords—to potentially be eligible for this test or future enhancements.

It took us a bit to hunt down an ad that uses a favicon, but we found one. This is an example of an ad using a Favicon for Mozilla in Yahoo! Search Marketing.

fav-in-yahoo

This could be very valuable to all you marketers out there! The distinction of a favicon next to your ad could influence click through rates. This is something you want to jump on fast as soon you could very well get lost in the masses of favicons.

If you don’t have a favicon for you site, contact SageRock and we can help you get one. We’re nice like that.

Image courtesy of i’m george via Flickr.

Top 5 Non-Traditional Ways to Advertise Online

I’m always looking at new advertising avenues to present to my clients. Traditional paid search and search engine optimization can only get you so far in the competitive web spaces. If you are in an industry that is brutally competitive online, you may want to start looking at new advertising methods to keep growing your business.

Here are my top 5 non-traditional avenues for online advertising:

  • Google Local Business Ads – For some strange reason, not everyone using Google AdWords is taking advantage of these ads! Once you confirm your business’s location (or locations) with the Google Local Business Center, you have access to listings specifically designed for Google Maps. From what I’ve seen these are dirt cheap ads. They work great for hotels and restaurants and are perfect for customer service purposes.
  • Mobile Ads – The mobile space is growing quickly. With a push from retailers on 3G phones, people all over are constantly connected to the web in new ways. Our pals over at Google make it easy to target cell phone internet users. In your campaign settings, you have the option to target iPhone and Android phone users where you select if you want to be in the content network or not. They also offer you the ability to create mobile ads. These ads can send people to a mobile site or you have the ad viewer click to call you. For as little as 5 cents you could get a qualified phone call. Also companies like AdMob allow you to buy advertising within iPhone apps. For brand advertisers, this is a great solution.
  • Pay-Per-Call – For many of our clients, phone calls are incredibly valuable. AT&T has a program that allows you to only pay for ads when someone calls you. Their Pay-Per-Call ads get you placed on many online and mobile sites like AOL and Yellowpages.com. Unlike other forms of paid search, you don’t bid on phrases; you bid on categories. While this is bit different from what most people are used to, it works quite easily. Pair this with a call tracking solution and you would know exactly how well this works for your business.
  • YouTube InVideo Ads – YouTube is the big player in streaming video. As you have been watching videos about unicorns or checking out Japanese game shows, you may have noticed there is a new block of ads being served up to you… in your video. The InVideo ads are popping up in the lower 20% of YouTube videos. This new way of reaching an audience is easy to set up. In your Google AdWords account, create a new campaign and adgroup. In your new adgroup use the placement tool and type in YouTube.com look around for the InVideo placement options. Add the different categories you desire to your adgroup and you are good to go! (I would recommend adding in keywords to this adgroup too. This will increase the relevancy of your ads.)
  • LinkedIn Ads – LinkedIn is a giant social network geared towards business networking. If you don’t have a profile over yet, bookmark this article and go set up an account. LinkedIn’s DirectAds is their internal pay per click program. While you cannot target keywords on this platform, you can target very specific qualities you would like the person who sees your ad to have. For instance, you could target people who work in IT at construction companies that have between 51 and 200 employees. How about male legal professionals in the medical industry? Or 18 to 25 year olds in Canada who work for non-profits? The list goes on and on. You won’t see giant volumes of traffic from LinkedIn, but you will see highly targeted traffic.

Chances are all 5 of these methods will not work perfectly for you, but they are all worth a try. You never know when an unsuspecting source of traffic will be the next big thing.

Image courtesy of MIAD Communication Design.

Targeting Spanish-Speakers in Google AdWords

The last time I blogged, I pondered the effects of dialects on Spanish PPC. This time, I want to go a little deeper into setting up the campaigns for targeting the Spanish-speaking populous in the United States through Google AdWords.

Step Zero is figuring out what you want people to do once they reach your Web site. If you can’t answer that question, don’t go any further. Bookmark this page and come back to it later; you have bigger issues.

Any good campaign is based upon good phrase research. For the Spanish language, this is a bit tough. There are few tools out there that do a good job with Spanish phrase research, let alone those that understand dialect. This makes things complicated right out of the gate. Sure, a tool like Trellian’s Keyword Discovery is a great resource, but you need to dig deeper. Try reading through articles related to your service or product in Spanish and see what type of terms the authors used. Stalk your competitors who are targeting Spanish-speaking audiences and see if they have anything on their sites that you can “borrow.” And if you can, ask a native speaker for help on this; their help is invaluable. No matter what avenues you try, take your time; this is one process you don’t want to rush.

I guess now is as good of a time as any to talk about accent marks and special characters. Some people search with the proper accents and special characters, some people don’t. In order to resolve this issue, you should have multiple versions of terms in your research. One version that is grammatically correct and another version stripped of accents and special characters. That way you’re covered. A warning: when you strip accents, you can end up with new words entirely. Papá and papa only differ in the accent over the second a, but one means dad and one means potato.

Now you can relax for a step. You have your phrase list, now you can divide that list into logical groups like you would for any other campaign. Breaking this list up into logical groups and keeping those organized in Excel or a text document will save you lots of time when you actually have to set up the campaigns.

If you are up for some placement targeting, I would recommend heading over to Google AdPlanner. This tool will let you set your demographics and will then spit out a list of sites whose visitors are most likely to match your criteria. There is even a pre-defined Spanish language audience that you can tweak to find the right sites for you. This will give you a decent starting list until you can get some data from your placement reports.

At this point you should have lists that will make up your campaigns and ad groups. Now you need ads. Once more I will pull out my soap box. Please do not use an online English-to-Spanish translator! Those will only give you a very rough idea of a possible translation. These rarely understand context and can give you some horrible results. If you are confident in your Spanish skills, take a stab at writing ads, but please talk to a native speaker. Even if it is just to review your ads, your money will be well spent.

Now you have your terms, you have your structure and you have your ads. Now you can set up your campaign. As you set up each campaign, be sure to select the proper regions you want to target. Also, be sure to select Spanish as the language you want to target; you wouldn’t want to have done all that work for nothing now would you? Everything else should be simple cutting and pasting.

Whew! That was a workout, wasn’t it? Well, it was good for you. It’s good to work those SEM muscles every now and then. What doesn’t kill us makes us better marketers.

Photo Courtesy of http://www.flickr.com/photos/kodamakitty/2281708340/

Increase Web Traffic: Part 3 of 4

Now we are on a roll!  The focus of Part Three is how to increase Web traffic from the search engines.

To give you some ball park stats on search engine market share:  Google holds approximately 65%, Yahoo about 20%, MSN about 8%, Ask has about 3%, and all the others hold the remaining 1-2%.  Why is this important?  Because in a perfect world your Web site analytics should reflect these percentages.  If they don’t, then you may be missing out on part of your target market.

If you remember, Part One stated you may increase search engine traffic through natural optimization or Paid Search.  Which one is better?  Well, that’s a bit of a trick question.  On the surface, natural seems better.  It is free and all, it elicits more clicks, and, believe or not, studies show that the conversion rate is nearly equal to that of Paid Search.  It is, however, the combination or mix of both that I think works best.

increase-web-traffic-paid

As the graph illustrates, there are really two ways for increasing this kind of traffic: pay more or become more relevant.  It might not be the best philosophy, but you can always throw money at it (think Target).  Logic follows that the more you pay, the more your ads display, the more users see the ads, the more likely they will be to click on your ads, the more you’re likely to see conversions, and on and on and on.

Strategies for increasing your relevancy are also pretty basic.  Ensure you offer what you’re selling (you would be surprised how many miss this point).  In other words, if you’re a car dealership trying to sell flip flops, and flip flops are never mentioned on your site, ta da! It’s not relevant (and Google gets less money, yeah, I went there), which lowers your quality score.  So, if you’re selling a Ford F150, then I would be sure to include “Ford 150″ on my landing page.  You’re using landing pages, right?

increase-web-traffic-seo

Google has something like 288 parameters that comprise their algorithm, working together to determine what pages get ranked where and for what terms.  No one outside the Google bubble knows exactly what these parameters are; I don’t, nor would I want to, have a clue what they all could possibly be, but there’s a general idea of what these parameters measure and how they impact your rankings.

DOMAIN NAME is the same as your Web site address, which is the same as your URL.  I’ve personally noticed that it carries a lot of weight.  If you want to rank for a specific phrase that gets a lot of traffic (think foreclosures.com or shoes.com) then really think about your domain name.  It isn’t everything, but it is one important part.  There are many online businesses built around a powerful domain (again think shoes.com vs. zappos.com)

ON-PAGE optimization refers to title and Meta tags, clean URLs, H1 and H2 tags, content, technical structure, et cetera.  I recommend using WordPress as your optimization tool; it makes it almost impossible to mess up (with the right plug-ins).  For example, while researching to write this four-part series, I knew I wanted to target “increase Web traffic.”  If you look at this page, it’s in the title tag, URL, H1 tag, and also in the content.

GOOD CONTENT has to be unique and, for the engine’s benefit, repeat the exact phrase you are targeting (“increase Web traffic”).  While optimizing content, however, don’t think solely of the engine’s satisfaction; it’s more important that users will read and appreciate it.

LINKS come in two shapes, on the page and external.  You can control intra-site, page links; you are writing them in, after all.  In this post, I will be sure to link to increase Web traffic back to my first post.  I will also ask my co-workers to give me a link or two :-)

If you follow these simple strategies and do the right research you will start to notice an increase in your search engine rankings.  In fact, research is the foundation for all of this.  Make sure you are targeting phrases that make sense, but also that will bring in some good traffic.  I use Google Keyword Tool among others, which provide statistics on how frequently a term is searched for and how many other Web pages compete for placement under that term.  The last piece of the puzzle relates to gaining off-page (or external) links, a topic with which we’ll conclude this series next time.

Google Team Advice

Our Google Team, from the Boston office, came for a visit today.  It is always nice to put faces to those voices that you hear every week.  It is also invigorating to have them throwing ideas our way and really being able to brainstorm for clients and an overall strategy.  Plus, they came bearing gifts!  We were each given a Google apron and a Google cookbook.  I’ll have to test out some of these recipes and let you know how they are.

The main thing they were interested in discussing was the Google Content Network.  This is their big selling point currently.  It has evolved into a more dynamic system and they are constantly learning how to master it.  The way they recommend structuring campaigns and ad groups have changed over the last year, now lauding the advantages of separating the Content and Search network campaigns; doing so helps to better monitor and manage the two networks individually, as they are two very different animals.

You may have different budgets in mind for these strategies, and the bidding is easier to manage this way.  In Search, Google recommend using up to 50 keywords in an ad group.  In Content, however, they once recommended throwing upwards of 40 keywords into a Content campaign ad group, but things have changed as they become more knowledgeable and perform more tests.  They now recommend using only 5-10 keywords.  These keywords are going to be broader than keywords you would be willing to use within the Search network since Content terms define campaign themes and subjects where the audience may be browsing.

The ads you want to use for Content may be very different than those used for Search also, because you are potentially reaching an audience at a different time in the buying cycle.  You may want to show a different message to this audience.  If you are using display ads, it is also helpful to create a separate campaign once again for these.  The bids are often times more expensive than those for text ads in the Content network.  This is because of the placement that you should be aiming for with display ads.

In the end, we learned of some new ideas and new ventures, but the main point remained the same: Content is going places and we need to keep up.

Ads Targeting Spanish-Speaking Americans

On a recent trip to Puerto Rico, I saw a billboard for Doritos bearing the slogan, “¿Dónde es el party?” This blew my colloquial-Spanish-thinking mind out of the water; it should have read “¿Dónde está la fiesta?”.

I asked the friend I was staying with why the difference exists and if the Doritos ad was right, or just a really poor translation. She explained to me that, “¿Dónde es el party?” is just as correct as “¿Dónde está la fiesta?”

Thus, I was introduced to dialects of the Spanish-speaking world.

Thanks to the mighty Wikipedia, there are resources available to marketers that let us know what the dominant dialect is for an area. Cuban-Spanish, for instance, is all the rage in Florida and New Jersey; Isleño is the dialect to speak in Louisiana; and Puerto Rican-Spanish is the way to speak Spanish in New York and the Philadelphia, Boston, and Chicago metro areas.

This leads me to one of my favorite features of paid search marketing: geotargeting. This feature enables you to craft campaigns that focus on a particular region of the US, and additionally craft ads unique to the dialect of that area.

Things can get tricky, though. According to a recent survey, many Spanish-speaking Americans search in English but read news and articles in Spanish. Translation: Content Networks.

Yes, these networks are a fantastic way to reach the Spanish-speaking audience. Between standard contextual and placement targeting, you may carve out a unique space in this market.

Now here is the part where I plead to you. Please do not go to an English-to-Spanish online translator and think that you’ve done a great job with your ad. If you are not a native speaker, don’t try and fake it. Hunt someone out who can help you say what you want to say in the right way. This will help you to establish trust, build market share, and cultivate more meaningful profits.

Don’t be the guy who made the sign for Taco Bell you see above, take the time and do it right.

Photo Courtesy of EngrishFunny