This might seem like a stretch to you. But the deeper I submerge myself into the continuing evolving world of marketing I like to consider much of the world through the eyes of marketing.
I would say that Martin Luther King Jr. is probably my greatest American hero. We are so fortunate that he lead the civil rights movement instead of a person like Malcolm X. We would likely be living in a much more angry and violent country today if that had been the case.
MLK Jr.’s message of love and non-violent resistance had incredibly powerful and long-lasting positive consequences.
But the fact of the matter is: the movement would have never been as successful had it not been for the marketing.
Here’s what I mean:
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Rosa Parks was the crucial opening the civil rights movement needed.
She, of course, was the incredibly brave woman who refused to sit in the back of the bus on December 1, 1955 in Montgomery, Alabama.
This was so incredibly fortunate because she didn’t yell, fight, curse. She just sat there.
This wasn’t the first time someone tried to stand up for herself. But it was the first time that people decided to use the moment as a jumping off point for what became the Montgomery Bus Boycott.
The power of this all was the speed and precision at which everything happened:
- Thursday, December 1 – Rosa Parks refuses to move out of her seat.
- Friday evening, December 2 – she is bailed out of jail.
- Friday night, December 2 - Alabama State College professor Jo Ann Robinson stayed up all night mimeographing over 35,000 handbills announcing a bus boycott.
- Sunday, December 4 – plans for the Montgomery Bus Boycott were announced at black churches in the area, and a front-page article in The Montgomery Advertiser helped spread the word.
- Monday, December 5 – the WPC distributed the 35,000 leaflets. The handbill read, “We are…asking every Negro to stay off the buses Monday in protest of the arrest and trial … You can afford to stay out of school for one day. If you work, take a cab, or walk. But please, children and grown-ups, don’t ride the bus at all on Monday. Please stay off the buses Monday.”
I would like you to notice that this happened over the weekend. If they had said, “We’ll get to this Monday,” the initiative would have been lost. They pounced so aggressively on this and worked more intensely over the weekend than most people ever work all week long.
This was all carefully prepared and ready to go. It was a marketing plan that was locked and loaded. Rosa Parks wasn’t the first person to be arrested for sitting in a white person’s seat. But she was the best.
From here: Montgomery Bus Boycott – Wikipedia, the free encyclopedia
When 15-year-old Claudette Colvin was arrested early in 1955 for refusing to give up her seat to a white man, E.D. Nixon thought he had found the perfect person, but the teenager turned out to be pregnant. Nixon later explained, “I had to be sure that I had somebody I could win with.” Parks, however, was a good candidate because of her employment and marital status, along with her good standing in the community.
This was a marketing campaign carefully crafted.
I could do this article through the entire civil rights movement. It was not ad hoc. It was orchestrated, carefully and precisely. It was meant to win the hearts and minds of people (which, incidentally, is a phrase I stole from the U.S. government – some of the best marketers on the planet).
Marketing. Brilliant psychologically-based marketing is at the core of every great movement in the history of humanity. If we had enough written documentation I’m quite sure I could do this article on Jesus and the rise of Christianity.
So what’s the point of this?
You must ask yourself what you are doing to win the hearts and minds of your customers and clients.
I can hear the bull crap excuses that are going off in your head:
- “I sell commodities – no one needs or wants to love what I sell.”
Got Milk?

- “I sell industrial equipment – these people just want facts and figures.”
So does Caterpillar:

- ”I just sell a small part of a much larger product.”
Tell that to DTS, the company specializing in digital surround sound formats:

If you want to stay small and irrelevant please… just keep telling people the features and benefits of why they should buy your product. The civil rights movement could have done that all day too. But it would have never taken off like it did the moment Rosa Parks (perfect Rosa Parks) sat down in that seat.







